Privacy Policy

1. Information We Collect

Information You Provide Directly

When you contact us, request a quote, or submit a booking inquiry through our website, we may collect:

• Full name
• Phone number
• Email address
• Service address or location
• Details about the cleaning service you need

Information Collected Automatically

When you visit our website, certain information is collected automatically by our analytics and advertising tools, including:

• IP address and general location (city/region)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on the site
• Referring website or search query that brought you to us
• Cookie identifiers (see Section 3)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — We use your name, phone number, and email to follow up on quote requests and booking inquiries.
• To provide cleaning services — Your contact and address information is used to schedule and deliver the services you request.
• To improve our website — Analytics data helps us understand how visitors use our site so we can make it more useful.
• To measure advertising effectiveness — We use conversion tracking to understand which ads bring customers to our business so we can invest wisely in marketing.
• To send service-related communications — We may contact you with booking confirmations, reminders, or follow-up messages related to your service.
• To comply with legal obligations — We retain certain records as required by applicable law.

We do not use your information to make automated decisions that significantly affect you, and we do not build personal profiles for sale to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — along with similar tracking technologies. You can manage your cookie preferences at any time using the cookie consent banner shown when you visit our site.

Necessary Cookies

These cookies are required for the website to function properly. They cannot be disabled. They include cookies that remember your cookie consent preferences so we don't ask you every time you visit.

Analytics Cookies

These cookies help us understand how visitors interact with our website — which pages are most popular, how long visitors stay, and where they come from. This data is aggregated and anonymous. We use Google Analytics for this purpose (see Section 4).

Marketing Cookies

These cookies are used to track conversions from our advertising campaigns and to show relevant ads to people who have visited our site. We use Google Ads conversion tracking for this purpose (see Section 4). You may opt out of these cookies using our consent banner.

Managing Cookies

You can update your cookie preferences at any time by clicking "Customize" in our cookie banner. You can also configure your browser to block or delete cookies, though this may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.

4. Third-Party Services

We use the following third-party services on our website. Each operates under its own privacy policy:

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — We may share information with trusted service providers who assist in operating our business (e.g., scheduling software, email providers), under confidentiality agreements.
• Legal requirements — We may disclose your information if required to do so by law, court order, or government authority.
• Business transfer — In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Protection of rights — We may disclose information when we believe it is necessary to protect the rights, safety, or property of Fresh Finish Cleaning LLC, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Contact and inquiry data — Retained for up to 3 years to support ongoing customer relationships and service history.
• Billing and transaction records — Retained for up to 7 years as required by tax and accounting regulations.
• Analytics data — Aggregated, anonymized analytics data may be retained indefinitely. Individual session data retained per Google Analytics default retention settings (up to 14 months).
• Cookie consent records — Stored in your browser's local storage and automatically cleared when you clear your browser data.

You may request deletion of your personal data at any time by contacting us (see Section 13).

7. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal information:

To exercise any of these rights, contact us at the details in Section 13. We will respond within 30 days.

8. GDPR — European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) or equivalent law applies to your personal data.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent — For analytics and marketing cookies, and for optional marketing communications. You may withdraw consent at any time.
• Contract — To fulfill a cleaning service booking or quote request you have made with us.
• Legitimate Interests — To operate and improve our website and business, where this does not override your fundamental rights.
• Legal Obligation — To comply with applicable laws and regulations.

Data Controller

The data controller responsible for your personal information is:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.

9. CCPA — California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you the following rights:

• Right to Know — You may request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and any third parties with whom we share it.
• Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct — You may request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required, but you may contact us to confirm.
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights.

To submit a California privacy rights request, contact us at freshfinishcleaningllc@gmail.com or call (708) 689-7416. We will respond within 45 days.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website is served over HTTPS (encrypted connection), and we limit access to personal data to staff who need it to serve you.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal data, please contact us: